Description

Lifeline Canberra is the original creator of the Accidental Counsellor course. 

This one-day program has been developed for people in virtually any role, who find themselves in situations where counselling or empathetic communication is required.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate clients who are high distressed, angry, abusive, manipulative or need assistance for a mental health issue. 

Course outline

This course covers the following topics:

• Understand basic communication and counselling skills
• Draw on basic de-escalation techniques when assisting someone in a time of crisis
• Communicate with very distressed people
• Have a basic understanding of depression, anxiety and psychosis
• Develop basic strategies for dealing with people in difficult situations
• Explore and discuss the reasons for self-care and self-reflection, how to care for one's self and use debriefing strategies.

Outcomes

Participants will leave with a toolbox of skills and be competent in the following:

• Identifying signs of individuals in need of crisis support
• Active listening skills
• Crisis support skills
• Setting boundaries
• Self-care and self-reflection

Delivery 

Face-to-face or virtually (via Zoom or MSTeams only) 

Participants

Minimum 8 participants / Maximum 18 participants

To make a booking, please contact us via the button below or via email at training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions.